Showing posts with label website outage. Show all posts
Showing posts with label website outage. Show all posts

Wednesday, 1 September 2021

Information drips out

 The Silversea website is still down. There is no real official explanation but guests are told that the Tech Department are working on it. TSH has been told verbally that the system was taken down in response to a threat and that no data is compromised. An unofficial communication included the words 'It takes longer to get a system back up than to take it down'. Really? Over a week? Contingency planning should cover such an eventuality. Diva has seen an online comment that Silversea need a new Tech Department.

TSH and Diva have now been sent information about the second leg of their cruise, confirming that it is another round of Britain. Or, to quote Silversea 'an immersive experience'. Which is an unfortunate turn of phrase from a cruise company. An interesting quirk is that the itinerary down the east coast visits Edinburgh before Dundee. A mistake or a scheduling issue with the ports? Watch this space. 

TSH has had his hair cut.

Sunday, 29 August 2021

The itinerary is just a wish list

 TSH and Diva have seen a communication from Silversea suggesting that their visits to Northern Europe and the Channel Isles have been cancelled. Instead, they are to circumnavigate the British Isles twice. Same ports twice. How the mighty are fallen. The original plan for January 2021 was to circumnavigate South America. Once.

This change was half-expected because of the Covid status of France in particular. As a precaution, this is OK with TSH and Diva. But they will need clothes for cooler climes such as Scotland in late September. And Diva has wasted money on Day 2 tests that will not now be needed. 

They look forward to a confirmation of where exactly they are going. And information about the dress codes. And luggage tags. But the Silversea website has been down for days with no real explanation. 

Silver Spirit is in the Bay of Biscay, still heading for Southampton.