On the mid-cruise questionnaire, Diva gave a poor mark for service in the restaurants. Many people are remarking on this and guessing that crew numbers have been reduced and that there are many new crew onboard. Everyone seems to be working hard but service is often slow and inaccurate.
Maybe Diva was the only person to make a point of this on the questionnaire. She received a phone call from the Restaurant Manager, who wished to have breakfast with her to discuss the issues. This resulted in a constructive dialogue between him and TSH and Diva. He is committed to improving the service.
TSH and Diva are now receiving a lot of attention from crew members.
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