3 reasons to be furious with them:
1 They cancelled the 2017 cruise from HK to
Vancouver because the ship has been exclusively chartered for part of it. This
also happened with the 2016 cruise.
2. Silversea have two websites. One to sell ‘normal’ cruises to ‘normal’ people. The other to sell charters. They are selling the same ships and the second always takes priority over the first. They are not the only cruise company doing this.
3. The compensation offer was insulting. 40% off a rebook for 2016 but only 20% off for a 2017 rebook, the year of the actual cancelled booking.
2. Silversea have two websites. One to sell ‘normal’ cruises to ‘normal’ people. The other to sell charters. They are selling the same ships and the second always takes priority over the first. They are not the only cruise company doing this.
3. The compensation offer was insulting. 40% off a rebook for 2016 but only 20% off for a 2017 rebook, the year of the actual cancelled booking.
TSH went into negotiating mode
and they eventually offered 40% off a 2017 cruise. So TSH and Diva decided to
use the biggest discount they are ever likely to get on the longest cruise they
are ever likely to take. So its 63 days right round South America starting in
January 2017. Panama Canal. Falklands. Rio for Carnivale. At less than 40%,
with all the other discounts as well.
Still furious.
I hope you have a cast-iron guarantee for the new cruise!!
ReplyDeleteThis comment has been removed by the author.
ReplyDelete